HUMAN FACTORS FOR EMERGENCY SERVICES
Emergency services demands performance at the highest level. Cortexia is your answer to transforming science into peak performance with the latest human factors methods. We can assist with:
Human Performance Workshops- System/Technology Assessment (V&V, OTE)
- Usability Analysis & Design
- Human Factors Assessment
- Training Design, Delivery and Assessment
- Safety Culture
- Human Risk Management
- Human Performance Improvement Programs and Guidance
- Threat & Error Management Workshops
- Human Factors Masterclasses
Cortexia helped us shift focus from individual behaviours and errors to organisational and systemic issues that were jeopardising our risk profile, allowing us to address issues affecting the entire business. Their ability to apply Human Factors to a new field was impressive and the KPI results evidenced this.
Shane Kelly – General Manager
“I have no hesitation recommending Cortexia to address your HF organisational challenges. They have the ability to take technical principles of human performance and translate into language and processes that absolutely fit your organisational direction and strategy. In essence, they holistically deliver complex results by implementation of simple solutions that people will engage with, and more importantly, are understandable.”
Stephen Stringer – Safety Systems Manager
The Pitfalls of Automation
Humans retain a vital role in most high-risk industries, particularly in their abilities to problem solve and respond to unanticipated events. The demands on these operators have been increasing and are likely to reach a point where current human and technological capabilities will be severely strained. This situation has in the past, and will in the … Read More
The Human Factors of Banking and Finance
THE HUMAN FACTORS OF BANKING & FINANCE The common thread in most studies dealing with financial decision-making deals with mathematical models of financial prediction. In a similar model, traditional approaches to risk management focus on absorbing or “controlling” risk to make profit (Unser, 2000). In the banking and finance industry, reducing error is often attempted … Read More
Safety Leading Indicators
Developing and Implementing a Safety Lead Indicator Program Organisations are increasingly moving towards an approach to safety that is proactive and predictive. For this to occur, a socio-technical systems approach to safety is often recommended. This involves considering all variables within the work environment and how they interact with one another (e.g., people, procedures, systems, … Read More
Psychological Safety: Feeling safe to speak up?
Leaders who make the connection between resilience and psychological safety reap the benefits. We just read a wonderful HBR article written by Maren Gube and Debra Subatini Hennelly and have decided to summarise below along with our unique human factors and ultra-resilience take: Gube and Henelly (2022) highlight that as leaders, it’s crucial to recognise the connection between psychological safety and … Read More
Human Performance in Military C2
Existing military command and control (C2) frameworks have been useful in highlighting technology related issues and their direct effects within an organization. They are, however, limited in assessing the full range of impacts resulting from technology insertions and in exploring the links between C2 changes and battlefield effects. Additionally, traditional C2 frameworks have … Read More
Human Factors Improves Outcomes in the Banking Industry
What happens when a financial institution takes a traditional approach to risk, with the aim to eliminate or minimise human error with procedure laden controls and a focus on individuals’ actions? Unless the industry is highly stable with very little complexity involved, it can be like trying to fit a square peg into a round … Read More
